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Posted in Davao City on 08/30/2010 03:37 pm by admindavao maps
Employee raises Filipino Economic Prospects
Never before has Philippine labor had such negotiating power. Call center recruits are now being offered signing bonuses before they start work. Employees are given bonuses for finding new recruits - more often than not poached from other call centers.
The explosive growth of business process outsourcing (BPO) is plugged into the economy of the Philippines in the global services industry, raising high hopes about the new economic prospects in the country. Just 10 years ago, economic analysts and pundits concurred that the future of the predominantly agrarian economy puts the export of fruits, seafood, clothing, low-end electronics, and people - especially for cheap labor in the Philippines.
Nowadays, Filipino workers are increasingly making information technology enabled services (ITES) once held by middle-income-earning Americans, landing jobs in everything from accounting, payroll processing, credit-card management, revenue management, database management, supply-chain management and long-distance business intelligence warehouse and inventory management.
In the first four months of this year, about 14 more Other companies are coming in, two of them call centers, and other back-office processing. That's a good sign because clients do not really need very, very good speak English, but rather individuals with technical backgrounds and good written English, which the Philippines has an ample supply.
That is exactly how big multinational companies view the situation, especially as other global English-speaking countries vie for a share of outsourcing contract. As the Philippines reaches ever deeper into the pool of semi-skilled labor - hype or no hype - the viability of its fastest-growing industry still very much optimistic.
Graduates and undergraduates even pass the initial exam subject to a six-day English language skills and product training training for three weeks. After the agent trainee will be placed on the floor to attend the mock calls for analysis. Agents must be able to type at least 25 words per minute.
Although foreign companies enjoy cheap labor in the Philippines, Filipinos also enjoy their salaries in the BPO sector at lower pay compared to Filipino-owned company. The basic pay for call center agents ranges from P11, 000 (U.S. $ 200.98 U.S. $ 1 = PhP54.73) to P13, 000 a month. ICT Philippines, a call center operates in the Philippines, agents enjoy a monthly P2, 500 food and transportation allowance and a performance appraisal bonus amounting to P4, 000. Often, they also spiffs offered as appliances, cellular phones loaded and gift checks to boost sales per hour capacity of employees. For example, who gets first five sales per hour for the night wins a prize. And an agent that hits the target sales quota gets additional P11, 500 plus a commission of 30-50 percent night differential. All in all, a better performing agent gets a gross monthly income of over P31, 000. This, as against the P8, 000 entry level salary usually offered to others other sectors.
Offshoring, Inc., The leading American owned and operated offshore outsourcing company based in the Philippines, attests that the above-mentioned studies about the phenomenon of business process outsourcing. Formed in 2004 by a group of American IT executives with extensive outsourcing and offshoring experience, the company is proud to have a long record of successful collaborations that have brought tremendous benefits to businesses worldwide.
The call center industry has been tagged as industrial government sunshine because of its massive expansion, thus generating thousands of jobs. It is the fastest growing sector within the IT software and services industry. It is not emerging only in Metro Manila, but in other metropolitan areas as well as cebu, Bangui, Davao and Pampanga. With an unemployment rate of 13 percent, the highest in Southeast Asia, the call center industry is perceived as a rare bright spot on the voyage to the country economy.
Thus, the Arroyo government is putting high hopes on ICT-enabled services sector for economic development. To realize the goal of placing the Philippines call center on the map world, the government has designated over 96 special economic zones that offer tax breaks and other incentives to foreign investors and the improvement of telecommunications and other basic infrastructure. Who'd thought that cheap labor in the Philippines may help improve the economy of the country when the outsourcing industry itself is cultivated?
About the Author
Offshoring articles are filled with inside stories about the countless benefits you can get from business process outsourcing and the stupendous help of offshoring IT professionals.
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